What to Do When You Get a Requerimiento

A requerimiento de subsanación is a formal notice from UGE-CE (the office processing your Law 14/2013 renewal) saying that your application is incomplete or needs clarification. This is normal — it does not mean your renewal will be denied.

When a requerimiento is issued, the 20-business-day silencio clock pauses until you respond. Once you submit the requested documents, the clock resumes from where it stopped (not from zero).

1. Log in to the Law 14/2013 portal (expinterweb) with your FNMT certificate or Cl@ve.
2. Navigate to your active application and open the notificaciones inbox.
3. The requerimiento document will state exactly which documents are missing or need updating. Read it carefully — the list is usually specific.
4. Note the notification date — this is when your 10 business days started.

Based on real HQP/PAC renewal cases, the most common requerimiento requests are:

• A more recent employer letter (carta de empresa) — often because the original was dated more than 3 months before submission.
• Updated payslips (nóminas) from the last 1–3 months.
• A clearer scan of your passport biographical page — ensure the scan is colour, high resolution, and not cropped.
• Apostilled or officially translated documents (usually academic qualifications or foreign criminal records).
• Proof of continued employment (contrato de trabajo or Vida Laboral).

1. Prepare the requested documents as described in the notice — scan them clearly in colour PDF.
2. Log in to the Law 14/2013 portal and find the "Subsanar / Aportar documentación" option linked to your application.
3. Upload the documents and submit the response before the 10-business-day deadline.
4. Save the confirmation receipt (acuse de recibo de subsanación). The silencio clock resumes from this point.

If you missed the response deadline and a desistimiento has been issued, your application has been withdrawn. You will need to re-file a new application. Key things to know:

• You can re-file as long as your TIE is still valid (or within the 90-day late window if it has since expired).
• Your original submission date is lost — the silencio clock restarts from the new submission.
• If your TIE expired while the desistimiento was being processed, you may be in a gap — consult a lawyer.

Un requerimiento de subsanación es una notificación de UGE-CE solicitando documentación adicional. Tienes 10 días hábiles desde la notificación para aportar los documentos solicitados a través del portal de la Ley 14/2013. Durante ese plazo, el contador de 20 días hábiles queda suspendido. Si no respondes a tiempo, UGE-CE puede declarar el desistimiento de tu solicitud y tendrás que volver a presentarla.